Facility Management organizations are under increased pressure to deliver customer value, ensure sustainability and increasingly support core business activities while continuing to reduce the cost of Facility Management service delivery. Agile OAK’s services are designed to help Facility Management organizations meet these challenges whether delivering services with in-house teams or working with a Service Provider in an outsourced capacity.

Service Providers face unique challenges in delivering value in today’s competitive Facility Management marketplace. Click here for information on Agile OAK’s advisory support for Facility Management Service Providers.

Cost Reduction

Driving cost reductions while preserving essential services is critical in the current economic environment.  Agile OAK has worked with FM organizations to develop sustainable and actionable cost reductions achieved  through a variety of techniques:

  • Re-negotiation of vendor contracts
  • Workload reduction
  • Improved resource utilization
  • Headcount optimization
  • Enhanced asset management practices
  • Vendor consolidation
  • Strategic sourcing

Experience with dozens of FM organizations means that Agile OAK consultants have access to a library of savings opportunities and are adept at surfacing “quick hit” opportunities as well as savings driven from longer term structural, technology & process changes to the FM organization.

Operational Excellence back

Agile OAK consultants have been developing and executing FM assessments and benchmarking programs since 1999.  These experiences provide Agile OAK with the skills to rapidly access and compare FM costs, operational practices and organizational structures.  Practices are assessed based on quantities performance information, detailed practice surveys and expert interviews to ensure a rich understanding of current state operations.

Agile OAK works with your FM organization to integrate your organizations current good practices with industry best practices to develop best in class workflows for FM operations and maintenance, move management, space planning, pharmaceutical lab services and a variety of other FM services. Successful process implementations are supported by documentation of:

  • Revised Business Rules
  • Process Flow Diagrams
  • Instruction Manuals
  • Organizational Responsibility Matrices
  • Process Measurements

Facilitated transition support ensures successful deployment of best practices.  Additionally, audit tools can be provided to verify continued success.

Organizational Design back

Facility Management Organizations are being challenged to deliver quality services with lean organizational models. As these organizations take on new services, transition to increasingly outsourced models and in some cases work to incorporate new facilities from merger and acquisition activities, the skill sets and staffing required in an FM organization are evolving. Agile OAK leverages benchmark data and operational experience to guide FM organizations in the appropriate definition of:

  • Staffing levels & head counts
  • Appropriate organizational structures
  • Definition of organizational roles & responsibilities
  • Skill level requirements
  • Job descriptions

Whether restructuring your organization to address an evolving FM portfolio, or fine tuning to adapt to economic conditions, Agile OAK’s experience and data driven approach can streamline the process and ensure your organization has a lean, effective organizational model.

Strategic Sourcing back

Outsourcing in Complex Facility environments requires flawless execution. Agile OAK is accustomed to the requirements of complex FM organizations and has developed appropriate sourcing solutions supported by current market knowledge. Agile OAK Solutions includes:

  • Optimizing the sourcing strategy (out-tasking, out-sourcing or integrated solutions)
  • Facilitating the outsourcing process
  • Working with third-party legal support
  • Negotiating the outsourcing deal
  • Structuring the post-deal supplier governance

The Agile OAK approach is tailored to ensure that the FM organization has complete transparency into the Service Provider’s service delivery organization and supporting bid package. Deals are structured to carefully align Service Provider and Client interests. Bid are translated into strong commitments and the establishment of rigorous Service Provider obligations and clear Client Rights ensure that there are no post deal “surprises”.

In addition to working with in-house council Agile OAK consultants have worked with specialist third party legal firms including Mayer Brown, Morgan Lewis in North America and DLA Piper in Europe. This breadth of perspective insures that we understand and can deliver best-in-class solutions in all market places.

Market Perspectives back

Agile OAK stays current with industry trends, service provider market positioning and emergent outsourcing deal structures. In addition to our client experience, Agile OAK consultants have structured outsourcing competitions involving a broad array of service providers, including Aramark, ABM (OneSource), C.B. Richard Ellis, CH2M Hill, Dalkia, EMCOR Facility Services, Fluor, Johnson Controls, Jones Lang LaSalle, Linc Facility Services, Sodexho, UGL UNICCO and URS Washington Group.

Additionally Agile OAK consultants regularly interview thought leaders from leading Facility Management and FM Supplier organizations. This knowledge ensures that our client organizations always have access to the latest market intelligence.

Consult our news section for an overview of the latest developments impacting the market for Facility Management services.

Workshops back

Agile OAK Workshops are designed to cost effectively accelerate knowledge transfer to FM organizations. While core material is available “off the shelf” content is continually updates based on market conditions and known best practices. Exercises & integrated working are tailored to directly address your FM organizations current initiatives or challenges:


  • Performance Measurement Reporting For FM Organizations


  • Performance Measurement Reporting For FM Organizations
  • Best Practices in FM Outsourcing
  • Understanding and Mitigating Risk in FM Outsourcing
  • Structuring the Deal: Pricing & Performance Incentives in FM Outsourcing
  • Managing The Deal: Best Practices in Supplier Governance for the outsourced FM Organization


  • Developing a Cost Reduction Program: Surfacing & capturing both near & longer term opportunities

Additionally, Agile OAK can develop specific workshops focusing on the challenges of your FM organization. Contact Agile OAK to structure a workshop tailored to your organization's needs.

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